St Helena Airport

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This privacy policy sets out how St Helena Airport Limited (SHAL) uses and protects any information that you provide SHAL when you use this website – (referred to in this policy as ‘this website’).

SHAL is committed to ensuring that the privacy of all visitors to is preserved. Should we ask you to provide certain information by which you can be identified when using this website; you can be assured that it will only be used in accordance with this privacy policy.

SHAL may change this policy from time to time by updating this page. You should frequently check this page to ensure that you are happy with any changes. This policy became effective from 5 October  2018.

By providing any information to us via this website, you consent to the collection, use and transfer of your information under the terms of this policy.

Information we collect

In general, you can visit this website without telling us who you are or revealing any information about yourself. Our web servers collect the IP addresses, not the e-mail addresses of visitors.

However if you wish to contact us via the form on our Contact page, we may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode

Each time you email us or provide us with your details in other ways (i.e. by email, over the telephone, by fax, by mail etc.), the information collected from you may include but is not limited to:

  • your name, address, landline or mobile telephone numbers, fax number and e-mail address
  • the type of information you are particularly interested in receiving from us
  • the information that you voluntarily provide to us
  • details of the ways in which you are happy to receive information from us

SHAL encourages visitors to this website to contact us with questions and comments. Email addresses and other information given by persons doing so may also be collected in order to facilitate our responses to those enquiries.

You will find that it is not compulsory to provide us with any additional information we request which is not necessary or reasonable in order to provide you with the services you have requested. Please note that our policy is not to ask for sensitive personal data – that is, data relating to: race or ethnic origin, political opinion, religious or other similar beliefs, trade union membership, physical or mental health, sexual orientation, criminal records. We recommend that you do not provide such information to us. If you choose to do so for any reason, this will mean that you have given (and we accept) your explicit consent for us to use that information for the reasons described in this policy, or as explained at the time you provide the information.

What we do with the information we gather

We require this information to answer your enquiries, understand your needs and provide you with a better service and experience when visiting the Airport.

Use of Information Collected 

IP address information that we collect is not used to personally identify you. It is aggregated to measure the number of visits, average time spent on this website, pages viewed, etc. We use this information to measure the use of this website and to improve its content.

When other personal information, such as your name and e-mail address, is collected from you with your consent (for example, through the use of online forms or via e-mail etc), we may use the personal information you provide or which we collect via this website for the purposes of:

  • providing any services that you have requested from us
  • responding to your enquiries or to process your requests in relation to your information
  • assisting law enforcement with criminal investigations, should it become necessary
  • assisting and providing customer feedback to the Airport Operator.

SHAL will not sell or rent personal information about you to unaffiliated third parties.

We may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes or use and analyse the information we collect so that we can administer, support, improve and develop this website.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

This website may contain links to other websites of interest. However, once you have used these links to leave this website, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

The General Data Protection Regulation (as in force in the United Kingdom) does not currently apply in St Helena Island.  However as an organisation we abide by the spirit of the principles and ensure the same standards are upheld by our agents, stakeholders and affiliated third parties who we authorise to handle our information.  All requests for personal information will be handled in strict accordance with these principles, departmental disclosure polices and other applicable laws in so far as is practicable.

If you believe that any information we are holding on you is incorrect or incomplete, please write to us via our Contact page. We will promptly correct any information found to be incorrect.


The information you provide to us will be held on the server which hosts this website and may be accessed by or given to our staff and to third parties including our business partners (such as our host provider), law enforcement agencies and suppliers we engage to process data on our behalf, who act for us for the purposes set out in this policy or for other purposes approved by you.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Internet Based Transfers and Disclaimer

Given that the internet is a global environment, using the internet to collect and process personal information necessarily involves the transmission of data on an international basis. Therefore by browsing this website and communicating electronically with us, you acknowledge and agree to our processing of personal information in this way.

Whereas SHAL employs reasonable measures to protect against viruses and other harmful components, the nature of the internet is such that it is impossible to ensure that your access to this website will be uninterrupted or error-free, or that this website, its servers or emails which may be sent by us are free of viruses or other harmful components.

Copyright © 2020 St Helena Airport Limited. All rights reserved.

SHAL, 5 October 2018

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