FAQ Archive - St Helena Airport
Q. Is St Helena Airport operational?
A: Yes, St Helena Airport is certified and open, and has successfully accommodated a number of flights including medical emergency evacuations, regular charter flights and ad hoc private charter flights conducted by visitors to the Island.
Q. What facilities are available to passengers or visitors who are visually or hearing impaired, or who are disabled or have mobility issues?
A: Flight information and other announcements are made over the tannoy and are also shown on display boards within the Terminal Building. Staff are available in the Terminal Building to provide further assistance.
With the exception of the landside restaurant, all of the facilities for passengers and visitors are located on the ground floor of the Terminal Building. The landside restaurant is located on the 1st floor of the Terminal Building and can be accessed by stairs or a lift which can accommodate a wheelchair and an assistant.
Passenger assist vehicles and staff are available to assist passengers embarking and disembarking aircraft on the apron.
Q. Is smoking allowed at the Airport?
A: Smoking is strictly prohibited in Airport buildings and near the Airport Fuel Facility.
Smoking receptacles are available outside the Terminal Building.
Q. Can I bring a pet to the Airport?
A: No. Pets are not allowed at the Airport unless they are being transported to/from St Helena, or if they are a working animal such as a Guide Dog or security dog.
Q. Are there any banned or prohibited items that I cannot bring to St Helena?
A: Yes. Please see the “Security Information” section for details on items that are restricted, banned or considered dangerous goods by the aviation industry. These restrictions are in place to maintain the safety and security of aircraft, passengers, crew, cargo and all other users of the Airport.
St Helena Island also has a list of banned and restricted items. Please see the Biosecurity and Customs information found in the ”Arriving at St Helena” section for further guidance.
Q. How is lost property dealt with at the Airport?
A: Passengers and visitors must keep their belongings with them at all times to ensure the safety and security of the Airport is maintained. If passengers or visitors become parted from their baggage or property, it is best to check with the Lost Property department in the Terminal Building to see if it has been handed in.
Unattended baggage or property is considered a security risk and as such security personnel are permitted to remove it, open it and if it appears to be suspect, destroy it.
As such, it is very important that passengers and visitors keep their personal belongings with them at all times to avoid creating an unnecessary security alert.
Lost property immediately returned to its rightful owner will be done so without charge, but if lost property needs to be stored for any length of time, the Airport Operator is permitted to charge for its storage.
Lost property will be stored for up to six months, possibly less if the property is hazardous or likely to degrade. If it is not claimed by its rightful owner within that time, it will be either sold, given to charity or disposed of. Perishable goods will be sold or disposed of within 48 hours of being handed into the Lost Property department. Records of lost property will be kept for a minimum of 12 months.
Q. Is a public transport service available to and from the Airport?
A: At present there is no public transport service in place whilst we await the commencement of regular scheduled commercial flights. Once this is in place, a public transport service will be available and the bus timetable on the Airport website will be amended accordingly.
Q. Are taxis and private hire vehicles available at the Airport?
A: Yes, but in limited numbers, so please check with the St Helena Tourism Office prior to your arrival or departure to ensure transport from or to the Airport is available when you need it.
Q. What parking is available at the Airport?
A: There are designated parking bays for private vehicles, hire cars, motorcycles, buses and taxis outside the Terminal building; disabled-access parking is also available.
Parking is currently free but time-limited, so passengers and visitors will not be able to leave vehicles at the Airport indefinitely; actual time limits will be displayed on notices at the Airport and will be available on this website in due course.
Q. What are the international airport codes for St Helena Airport?
A: The three-letter IATA code for St Helena Airport is HLE. This is the code usually found on your baggage labels and tickets.
The four-letter ICAO code for St Helena Airport is FHSH. This code is usually used by aviation professionals to identify the Airport.
Q. How long is the runway at St Helena Airport?
A: The runway dimensions are as follows:
Runway length – 1850m x 45m
Landing Distance Available – Runway 20: 1550m; Runway 02: 1535m
Q. Who does St Helena Airport belong to?
A: The Airport belongs solely to the St Helena Government, but is managed by the Airport Operator (Basil Read).