Arrangements have been put in place at St Helena Airport for the forthcoming Titan Airways flights.  Passengers and the public are reminded of the following:

Arrivals

The Terminal Building remains closed to the public on flight days.  However, family members who are isolating with arriving passengers are permitted to come to the Airport to collect them from the car park. Please wait in the car park for your arriving passengers to meet you.

Departures

Passengers leaving St Helena on the flight to the UK are advised that due to strict weight limits and the number of passengers departing, a number of processes will be in place at the Terminal Building to make the departure process as smooth as possible.  Passengers are kindly asked to fully cooperate with airport staff to minimise disruption and delay.

Bag weigh, PLF, COVID test check, and proof of vaccination

A welcome desk will be positioned inside of the Terminal Building; all passengers must first visit this desk before proceeding to check-in.

Given the strict weight limits on those departing St Helena to the UK (via Ghana), passengers will be asked to weigh their hold and cabin baggage to ensure it does not exceed the notified limits, unless excess baggage has been pre-approved by St Helena Government.  The limits are 20kg of hold baggage and 8kg of cabin baggage.  A handbag or small laptop are permitted in addition to these hold and cabin baggage allowances.  Any bags exceeding these maximum weights will need to be re-packed to meet the weight limits.

Those passengers whose destination is the UK will be asked to show proof of their completed Passenger Locator Form (PLF).  The PLF is a requirement for entry to the UK if it is the final destination, and must be completed any time in the 48 hours before passengers arrive in the UK.  The PLF can be accessed and completed at the following web address –

https://www.gov.uk/provide-journey-contact-details-before-travel-uk

For those who are travelling to a destination that requires a negative COVID test for entry, the test results will be available for collection from the welcome desk.  Likewise, for those departing passengers who have requested a letter from St Helena Government Health Services confirming their COVID-19 vaccination status, the letters will be available to collect at the welcome desk too.

Check-in

Once passengers have had their bags weighed and documentation checked, they will then proceed to check-in.  Check-in opens at 05:00 and passengers are strongly advised to check-in early to minimise any delay to the intended departure time of 09:00.

Departure lounge

Given the number of passengers expected to be on this departing flight, the Business Lounge will be open to those travelling with children under the age of 12; parents and children may use the Business Lounge to wait for boarding.  Child-friendly films will be shown on the TV and there are a number of sockets where laptops and tablets can be charged. An assortment of colouring books, pens, and puzzles will also be available free of charge for families to use.

Boarding

The departures area will be very busy due to the number of passengers boarding the flight, therefore passengers will be boarded by row/section.  Please remain seated until your row or section is called.